Shipping policy

Available Shipping Options:

We offer a range of domestic shipping options. All of our orders will be shipped with courierpost and all will include tracking. Under normal shipping conditions Auckland orders can be expected next day, North island orders in 1-2 business days, and South Island in 2-3 business days. This may vary.

Shipping Costs:

Our range of shipping options has been designed with our customers in mind. Our aim has been to provide affordable shipping options for orders of all sizes. Courier tickets for orders up to 5kg are $7.99 Auckland, $8.99 for the North Island and $10.99 for the South Island. Large orders up to 20kg are $9.99 Auckland, $14.99 for the North Island and $19.99 for the South Island. All rural orders will incur an additional $5.99. We are moving away from courier bags for jars as we had issues with items breaking in transit. We have DLE bags available for small orders of gift vouchers or masala chai for the price of $5.99.

Handling Time:

We aim to ship orders as soon as possible. However, due to the perishable nature of some of our products we may not ship some orders on a Friday (Weekend will increase transit time) and instead wait until the following Monday. This may cause a slight delay but will insure that our perishable goods don't perish in transit.

Order Despatch:

Our courier picks up before noon. If you want same day despacth you will have to place your order in the morning, otherwise your order will be despatched the following day.

Covid-19:

Couriers have been experiencing delays due to covid-19, this has impacted our ability to process orders as we normally would. Orders that include perishable goods that are to be shipped outside of Auckland will only be despatched Monday-Wednesday.